All posts in Internet Marketing

Pinterest – Everything you wanted to Know

Pinterest has emerged as the runaway social media hit of early 2012. You probably knew that already. But did you know the company just has 12 people? Or that 97% of Pinterest’s Facebook fans are women?

Lemon.ly, a visual marketing firm, took a deep dive into the data to catalog Pinterest’s stunning rise and produced the infographic below. What’s clear is that with 10 million users, Pinterest has already made its mark in terms of web design influence, if nothing else.

It also has the potential to become a forum for satire, as this fake Mitt Romney account illustrates.

Since the company appears to be the hottest thing going — at least at this writing — consider this a snapshot of the next social media giant or the answer to tomorrow’s trivia question.

Essentials for Any Business Website

So your business has a website — or you’re in need of one for your brand new venture. Web design can be an overwhelming process, so we’ve spoken to a few web designers who told us what you need to have on your site … and what you can probably do without (like crazy Flash animation).

The first thing you must do is secure a good, catchy URL. Make sure it makes sense for your business, doesn’t have quirky spelling and is available on social platforms, too. Panabee can help you get creative if your business name is taken, and Name Vine is a great resource for seeing what’s available.

Once you’ve set up your domain, it’s time to build out the site and make some big decisions. Here are 10 must-haves for your website that will ensure your customers have a positive experience on the site, improve your company’s digital footprint and increase engagement with your brand.


1. A Logical Roadmap


Sure, a website should be aesthetically pleasing, but it’s more important for it to be useful. Before you even pick a server or type an HTML tag, you should map out how you’d like the website to work. This is important both for user experience and for SEO, since Google considers the content and structure of a site when it ranks for search. So, map out and mock up a design for the site — what designers call “wireframing” — and run it by a few friends to make sure it makes sense and is intuitive. “If they can understand the logic, so will the people visiting your website … and Google bots when ranking it!” says Pete Mills of web design consultancy Calls9.


2. Crucial Business Information


“The biggest failure that people have is that they try to build the website they want, not necessarily the website they need,” says designer Josh Frankel. Take a restaurant, for example — Frankel says “everyone wants music and this giant ‘about’ page,” but they neglect the basic things like the menu, contact information and directions.

Keep text to a minimum when it comes to your mission statement, because you should be writing things so people can skim — we all have short attention spans. One helpful tip for conveying your mission is to compare your business to something else, like how MeUndies.com is marketed as “Warby Parker for undies” to align itself with the eyewear manufacturer’s keen curation and by-mail convenience. Don’t underestimate brevity — one or two sentences can be really powerful, says Frankel.

Depending on your business, you should have a few things on your website that fall into the realm of “information.” We know restaurants need a menu and a list of locations (ideally with directions or a map), but every industry has its necessary items. If you’re an etailer, you need product images (and they need to be good pictures). If you work in the service industry and have a business that relies heavily on customer service and referrals, put some testimonials on your site. For example, a wedding planner could have one of her recent brides write about her experience with the business. A web designer should include screenshots or link out to previous work. A hair salon could have client testimonials about a stylist’s skills and promptness. Tailor your site so that it offers the information users are likely to be looking for.


3. Contact Information


We can’t stress enough that most crucial business detail is contact information– which is why it has its own section. Mills exclaims, “How many times do you visit a website and think ‘how hard is to contact this company?’ Have a number, email, address and a contact form easily accessible and visible,” he says. It makes a difference because there’s nothing more frustrating than being unable to get in touch with a needed business or service.

When you put an email address or a phone number on the site, don’t upload this information as part of an image — the number or address should be able to be clicked on or copied right from the site in order to place the call or send an email conveniently and quickly. Most smartphones these days have the ability to do “click to call” on the web, so make the process as easy as possible for users.

Don’t want your phone ringing off the hook? Just use an email address, but be sure you answer emails in a timely manner. And please, get an email address for your domain. Using Gmail — or worse, an AOL email address — isn’t professional, and that’s what you’re striving to be. If you like Gmail’s interface, you can use Google Apps to set up custom email addresses through Gmail — it’s free for up to 10 email addresses.


4. Clear Navigation


A map is useless without a legend and a website is useless without clear navigation. Make sure you use easy-to-understand and logical names for the various pages of your site — contact, about, FAQ, etc. Being clever or cryptic will just be a turnoff for users.

When developing your navigation strategy, you should consider a call to action. What is it that you want people to do on your site? Place an order? Email for a quote? Become a member? Come to your brick-and-mortar store? Call to speak with a customer service rep? Make your goals clear and obvious.

“Put yourself in the shoes of who’s coming to your site,” says Frankel. “What are they trying to get done? Think about the goal of your potential customer.” Pepper the site with action items to help customer easily do what you want them to do. Birchbox has done a good job of this, encouraging users to “learn more” and directing them to claim a gifted Birchbox, since it’s a popular gift item and giftees are likely to be first-time visitors.


5. Security


If you’re selling anything online, you need to put some effort into securing your site with an SSL certificate. The SSL will encrypt communications between you and your clients (i.e. a credit card number, Social Security number), which will allay their fears of providing such information, since there’s so much identity theft on the web. VeriSign, TrustE, Entrust and GeoTrust are good options to explore.


6. Social Media Integration


Twitter. Facebook. Tumblr. YouTube. Pinterest. Google+. LinkedIn. Instagram. Foursquare. There are a lot of social platforms out there, and you should promote your presence on them on your website, because social media is critical part of marketing your business. Though not a traditional business, digital savvy Team Coco does a great job promoting its many social channels on the website.

Integrating these platforms into your website will help boost your SEO, improve your business’ footprint on the social web and build your following across numerous social platforms. Is it worth it to maintain a presence on so many social platforms? Yes — as long as you actually maintain your content, you’ll keep your brand top-of-mind and keep users engaged. “Social media is not going to leave us anytime soon and its worth the investment in time — it does make a difference,” says Mills.


7. A Mobile-Ready Version


Smartphones and tablets are driving an increasing amount of web traffic, and the numbers are only going to grow as mobile devices become cheaper and more mainstream. Andy Chu, director of Bing for Mobile, says 70% of task completion happens within one hour on mobile sites, meaning that people are often browsing on the web with intent — they’re looking to do something, buy something or go somewhere. If someone searches for a restaurant on his smartphone, he’s likely to eat at that restaurant within the hour, says Chu. So your website better be readable on handheld devices.

“Until two years ago, designing for the web meant designing for a computer, now it means designing for anything with an internet connection,” says Frankel, referring to laptops, tablets and smartphones, all of which have different screen sizes. So, how can you do it? Responsive design.

Responsive website design enables you to use fluid widths, so that your website layout will adapt to the screen on which it’s being browsed. You can enter HTML code so that your sidebar takes up, say 20% of the screen width, and the remaining 80% is reserved for the body of your website. Layouts are adjustable and images are scalable to make for a better web experience on myriad devices. Here are examples of sites with responsive design, so you can see for yourself.

Do you simply want to focus on developing a mobile website? You can use Mobify and other tools to create a mobile version of your website.


8. FAQ


People have a lot of questions. As you hear concerns from customers and receive feedback via email, gather up the most frequently asked questions into a list and offer clear, concise answers. Questions often revolve around materials and ingredients used (for allergy reasons), shipping information, company history, sizing (for apparel brands) and cancellation or return policies.


9. Good Hosting


Don’t mess around with hosting. “You need your site on a mainstream provider, and it costs a handful of dollars every month to have 24/7 technical assistance,” says Mills.

Not having good hosting can cost you in many ways. A slow site is frustrating, one that fails to load is obnoxious and both could turn off customers. But beyond annoying your users and increasing your bounce rate, poor hosting can also affect your rank in search engines, since many search engine algorithms detect webpage loading speed, says Malakai Whitston of design blog WebDesignFan.


10. Here’s a Curveball — Some Features You Don’t Need


Don’t underestimate the power of simplicity. Feel free to forgo these things on your website:

  • Music
  • Flash
  • Anything that autoplays, whether it’s music or a video. “It’s not something you want to do to somebody,” says Frankel.
  • Extraneous information and media — it’ll only slow down the page’s loading time.

What are your website must-haves? Let us know in the comments.


Series supported by Webtrends


The Customer Experience Series is supported by Webtrends. What if you could deliver real-time relevant campaigns across social, mobile and web channels? That’s not wishful thinking. It’s customer intelligence. Webtrends shows you how with guides that help you market smarter and retain customers for the long haul with recipes for success and secrets of digital marketing. Go get a guide.

 

The Customer Experience Series is supported by Webtrends, providing the unified, customer intelligence to deliver real time relevance in every marketing campaign, every digital channel. Learn how. by

Just Launched – EcoQuip

We are proud to announce the official launch of EcoQuip’s new website. Having the pleasure to work with the Eliason brothers we have produced for them a new launch for their brand; logo redesign, business cards, website, and all sales materials.

Digital Divide

While those of us in the United States complain about how we have to pay more for Internet service that’s slower than those of other first-world countries, within the United States there’s a gaping chasm between the haves and the have-nots.

In this infographic by OnlineITdegree.net, an ad-free website describing itself as “an online informational resource for individuals looking to pursue IT degree of related education and careers,” you’ll find surprising information about the differences in Internet access in the United States.

There are vast gaps between Internet accessibility in cities and rural areas, racial disparities in Internet access (which isn’t as pronounced as it was a decade ago), and the growing gap between rich and poor and its influence on who goes without computers or Internet access.

Beyond that, you’ll see more information about how the U.S. lags behind other countries in Internet technology, broadband speed and access. This is the part that has us scratching our heads. Why do you think the United States lags behind less-wealthy countries when it comes to Internet access? Do find that as frustrating as we do?

What do you think should be done about this persistent digital divide? Let us know in the comments.

13 Tips for Increasing Your Company’s Google Rank

Scott Gerber is the founder of the Young Entrepreneur Council, a nonprofit organization that promotes youth entrepreneurship as a solution to unemployment and underemployment. The YEC provides young entrepreneurs with access to tools, mentorship, and resources that support each stage of a business’s development and growth.

It goes without saying that entrepreneurs know the importance of search engine optimization, and how to boost their Google search rankings. Right? Or is SEO a foreign language that you haven’t quite mastered?

Google rank is critical to a business’s success in this digital age. Savvy entrepreneurs know that search engine optimization is a necessary part of the marketing toolkit — and it doesn’t have to be difficult.

Instead of letting your Google rank get you down, apply these tips and techniques from a group of successful, young entrepreneurs in order to boost your company’s SEO results.


1. Create Evergreen Content


You’ll want your content to take the top slots for your name and various keywords and phrases, so you’ll want to have high-quality, authoritative content. The best way to make sure your content is seen this way to is create content that is forever useful, not trendy and disposable. Create content that people will be reading 10 years from now, and you’ll be getting linkbacks for a decade.

- Colin Wright, Exile Lifestyle.


2. Audit Your Online Profiles


Take a few minutes to login to each of your company’s online profiles. Is the biography up to date? More importantly, is your website’s URL listed somewhere? The incoming links from these profiles may not weigh too much in Google’s mysterious algorithm, but you’ll be surprised what it can do if you have more than a handful of accounts online.

- Logan Lenz, Endagon.


3. Think Like Your Customer Types


Think about what your ideal clients and customers might be typing into Google, and then find out if your hunch is right by looking keywords up in Google’s free Keyword Tool. Keep in mind that 25% of keywords have never been typed in before, but you’ll want to aim for popular keywords with low competition if you can. Then write content around these keywords and learn to optimize.

- Nathalie Lussier, Nathalie Lussier Media.


4. Hire an Expert


I suggest hiring a search engine optimization company or freelance specialist to develop an effective strategy to improve your rankings. The Google Panda updates has made the SEO space even more challenging to produce results, so I suggest outsourcing this task to the professionals. Look for individuals or companies with proven track records, and monitor their bi-weekly reports closely.

- Anthony Saladino, Kitchen Cabinet Kings.


5. Guest Post


Start guest posting on tons of relevant blogs. Blogs love fresh content, and for you it’s a great way to build links, which will boost your rankings on Google.

- Ben Lang, MySchoolHelp.


6. Content is King and Links are Queen


Yes, creating good content is very important to make your business rank higher in Google. But links are even more important. Google loves links, especially those from other relevant, authority websites. Join any and all industry associations, guest blog with a link back to your website, and submit your site to any relevant directories to grow your backlink profile and your searches.

- Warren Jolly, Affiliate Media Inc..


7. Bust Out the Camera


Video is such a huge thing now for business owners. Not only does it give your company personality, but it can also be spread across networks while linking back to your site. Create great videos filled with information people can share and then repeat. Now videos can be distributed across multiple platforms from one single platform, causing Google to love you.

- Ashley Bodi, Business Beware.


8. Colleges and Universities


The biggest SEO secret is that when .edu sites link to your website it gives you a higher Google ranking. Contact college and universities and find a reason for them to link to your site by running a special internship opportunity, for example.

- Nick Friedman, College Hunks Hauling Junk.


9. Update Your Site Frequently


The more often you update your site, the more important Google thinks it is. If you can publish content to your blog every day, Google will start to recognize you as a great source of information for whatever your keywords are. With every blog post, you have another chance at ranking for new search terms, so each article increases the odds of your site being found.

- Matt Wilson, Under30CEO.com.


10. Use the Right Keywords


Two effective ways of increasing your SEO rank are tagging articles and keyword analysis. You want to make sure your headlines are descriptive. You should also choose keywords that people are going to look for — so imagine yourself as a searcher.

- Lauren Perkins, Lauren Perkins.


11. Move Away From Flash


Many small businesses, especially restaurants and bars, use Flash for their sites because it’s easy to launch, looks good and is fairly cheap. While the sites might look decent, they rank really poorly in Google (without doing some tricks). Change your Flash-based site to WordPress or another platform, and you’ll rocket up the search engine rankings.

- Nathan Lustig, Entrustet.


12. Have You Taken Advantage of Local Search?


Are you a local business? Have you claimed your listing on Google, Yahoo! and Bing? If not, stop reading this article now and go claim your business listings immediately! I’ve seen a huge jump in traffic for businesses by simply claiming and filling out all the fields on these local profiles. The future of search is personalized local results, and these valuable profiles are often overlooked.

- Andrew Saladino, Just Bath Vanities.


13. Know Exactly What Words People Use to Search


The biggest mistake people make in trying to rank high in Google is having no clue what people are actually typing into search engines to find you. An easy way to find this out is to go to the Google homepage and slowly start typing in your phrases. You’ll notice Google suggested searches come up. Use those exact phrases in your titles. That’s what people want, so give it to them.

- Trevor Mauch, Automize, LLC.

 

How Brands are using Google +

Google+ Brand pages may have debuted just a few months ago, but many companies have already flocked to the social media platform to reach out to new fans. And it’s not just the big companies that are adopting brand pages: Google+ Group Product Manager Christian Oestlien says small businesses are also jumping on the Google+ band wagon.

“We have obviously a lot of involvement in the local space,” Oestlien says. “We’re seeing a lot of small businesses get on Google+ and use that to directly engage with their audiences.” Continue reading “How Brands are using Google +” »